DELIVERY INFORMATION

Please allow up to 2 business days for processing. In most cases, orders placed during business hours are shipped within 24 hours. Details on shipping methods and associated fees can be found below:

Select your country: United States Canada United Kingdom Germany France Italy Spain Switzerland Australia New Zealand Netherlands Belgium Finland Brazil Portugal Mexico Egypt Ireland Japan Poland Saudi Arabia Singapore South Africa Sweden United Arab Emirates Norway Denmark Austria Czechia Romania Lithuania Hungary Slovakia Estonia Latvia Luxembourg Croatia Hong Kong Taiwan Israel Korea Malaysia Thailand Philippines Other Countries/ Regions

CUSTOMS DUTIES & TAXES

All our prices are tax-inclusive, meaning the amount you see at checkout is the final price you’ll pay. You won’t be charged any additional customs duties, import taxes, or hidden fees when your order is delivered. We handle all necessary tax and duty arrangements upfront to ensure a smooth and worry-free shopping experience, no matter where you are located.

SHIPPING INCIDENTS

BKIEO is not responsible for the following situations:

1. Delays caused by the buyer providing incorrect or incomplete delivery information;
2. Delays due to force majeure (e.g. natural disasters, weather, war);
3. Loss or theft of uninsured shipments;
4. Delivery delays due to public holidays or customs clearance issues.

If you have not received your order, please contact us promptly so we can investigate the issue. We are committed to offering a reasonable solution to protect your rights.

If you purchased shipping protection at checkout, we will take full responsibility for any issues during the shipping process.

HOW TO TRACK YOUR ORDER

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link. You may use this information to track your shipment directly on the courier’s website at any time.

Alternatively, you can log in to our website using the email address associated with your order to check your order status. For any inquiries or support, please do not hesitate to get in touch with our customer service team.